Losing someone is never easy, and finding the right words can often feel overwhelming. Whether offering condolences or support, it's important to be both compassionate and sensitive.
This guide aims to provide you with heartfelt sympathy messages and practical advice on what to say—and what to avoid—during these delicate moments.
Expressing sympathy and understanding grief
Grief is a deeply personal experience, and there is no right way to cope with it. Recognising this personal journey is the first step toward offering genuine and effective support. Here, we share respectful and considerate ways to express your sympathy, helping you communicate your support with empathy.
Sympathy messages
A thoughtful sympathy message can provide a great deal of comfort to someone who is grieving. It’s about making a connection and showing that you share in their grief, even if you can’t take the pain away. Here are a few ways to express your condolences:
• “I’m so sorry to hear about your loss. Please know that I’m here for you.”
• “I wish I had the right words; just know I deeply care for you during this time.”
• I am heartbroken by your loss. We will miss them dearly, but their memory will always live on with us.”
Condolence messages
Condolence messages are a more formal way of expressing sympathy, often used in cards or letters. Sending heartfelt condolence messages are a considerate way of providing comfort and acknowledging the loss. Here are some examples:
• “Sending you all of my love and heartfelt condolences. I’m here whenever you need to talk.”
• “Please accept my deepest condolences for your family’s loss. May you find the strength you need in the days to come.”
• “I hope you feel surrounded by love. Sharing in your sadness as you remember [loved one’s name].”
Things to say when someone dies
Choosing the right words during times of loss can profoundly comfort those grieving. Here are simple yet powerful phrases that offer support without overwhelming the bereaved:
• “I’m just a phone call away.”
• “We’re all with you during this painful time.”
• “It’s okay to feel sad, and it’s okay to talk about it whenever you’re ready.”
Often, the best support you can offer is a friendly ear and presence. Listen without the urge to respond with advice, allowing the bereaved to express their emotions and providing them with a supportive space where they feel heard.
